Important Update for Our New Zealand Customers

We want to thank all our amazing New Zealand customers for your ongoing support and understanding during this challenging time. We have some important updates to share regarding our New Zealand shipping and distribution:

NZ Distribution Centre Closure

Recently, our New Zealand Distribution Centre had to close unexpectedly. We were caught off guard by how quickly the Closing Down Sale sold out, and we deeply appreciate your enthusiasm. Unfortunately, we were not prepared for this sudden change, especially during one of our busiest times of the year.

Impact on Shipping to New Zealand

With the closure of our NZ Distribution Centre, we currently do not have the tools and capacity to adjust our shipping options for New Zealand customers until early 2025. This has been a significant logistical challenge, and we are working hard behind the scenes to explore new solutions.

For now, we are doing our best to provide shipping quotes for orders to New Zealand manually, but due to the holiday rush, we cannot guarantee a quick response. We will try to get back to you during our Black Friday Sale and Christmas period, but please bear with us as we manage a high volume of enquiries.

Current Shipping Costs

We want to be transparent about the current situation. Recent quotes for shipping monkey bar frames from Australia to New Zealand have been ranging between $1000 to $2000 AUD just for shipping costs alone. We understand this is not ideal, and we sincerely apologise for any inconvenience this may cause.

Looking Ahead to 2025

We are actively reviewing our distribution and shipping options for New Zealand and are committed to finding more affordable solutions in the new year. Our goal is to make it easier and more cost-effective for our Kiwi customers to receive our products.

Thank You for Your Patience

We genuinely appreciate your patience and understanding as we navigate through this unexpected transition. At this time, there's unfortunately nothing more we can do to reduce shipping costs or adjust our distribution process, but we promise to keep you updated on our progress.

If you have any questions, please don't hesitate to reach out, and we'll do our best to assist you.

Thank you for being a part of the Funky Monkey Bars family. Your support means the world to us!

Funky Monkey Bars Team